T&C's and Cancellations

Terms, conditions and privacy policy

CANCELLATION POLICIES: PLEASE CHECK WHICH ONE YOU HAVE PURCHASED
Policy One
Low-Season reservations, the guest will be charged a refundable prepayment at the time
of booking of $300 deposit, this will secure your booking. Our Loft, 3- and 4-Bedroom Penthouses will require a refundable deposit of $500 with the balance due & payable 14 days before arrival.  The balance will be automatically processed on your provided credit card. Any bookings cancelled within 14 days prior to arrival will forfeit the deposit paid. Any cancellations or no shows within 14 days of arrival will forfeit full accommodation payment.

Once payment is processed, we will then forward a receipt for your confirmation within the next 24 hours. If this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation for that period

CHRISTMAS MID HIGH & SCHOOL HOLIDAYS:
The guest will be charged a refundable prepayment at the time of booking of $300 deposit, this will secure your booking. Our Loft, 3- and 4-Bedroom Penthouses will require a refundable deposit of $500 with the balance due & payable 30 days before arrival. we will then forward a receipt for your confirmation within the next 24 hours. If this payment is declined at that time, your apartment may be re-booked to another party seeking accommodation for that period. If the booking is cancelled less than 30 days prior to the planned arrival date, there will be no refund.

On the date of arrival at check in we will also require a credit card imprint, copy of your drivers licence & pre authorisation on arrival for security purposes. 

There is no refund in event of a shortened stay.

Mid High & School Holidays
21st June – 20 July 24
13th Sept – 12th Oct 24
13th Dec 24 – 27th Jan 25
4th April – 26th April 25
27th June – 19th July 25
19th Sept – 11th Oct 25
20th Dec 25 – 27th Jan 26

Policy Two
The Non-Refundable Pay NOW and Save offer is non-refundable, please be aware that no changes or cancellations are possible. This rate is prepaid and your credit card will be charged in full at the time of booking.

Our Office hours are 9.00am – 4.00pm Monday-Friday, 9.00am – 12.00pm Saturday and Sunday and some public Holidays. If your arrival time is outside of these hours, please contact us 24 hours prior so alternative arrangements can be made for your check-in.

We cannot 100% guarantee any one particular apartment; however, we will certainly do our best to meet with your requests.

We look forward to welcoming you to at Burleigh Esplanade Holiday Apartments. If you have any further enquiries please do not hesitate to contact us. 

We gladly accept Visa and MasterCard (with a 2.50% surcharge). To avoid surcharges and minimize bank fraud, please consider contacting us for direct deposit options.

Third party bookings
Third parties are required to follow the cancellation policy set out above. If you booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification, cancellation or credit voucher applicable to your booking.

School Leavers
Burleigh Esplanade Holiday Apartments does not accept “Schoolies” bookings unless booked direct with Schoolies.com. The property does not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. We do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason, we reserve the right to reject bookings from school and/or university leavers for the entire ”Schoolies” period.

Travel Insurance
We always recommend you take out travel insurance at time of booking and contact the property should your travel plans change 

Early Check in and Late check out
If you require either, this is subject to availability, if available an extra $20 per hour will be charged – please enquire at our front office

Smoking Policy
All of our Apartments are NON SMOKING – It is a bi-law of the body corporate that smoking is NOT PERMITTED anywhere in the building or on common property.

Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however Burleigh Esplanade Apartments does not
accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance
requirements or industrial action.

Please don’t hesitate to get in touch if you have any questions, concerns or would like to make a booking:

Pets are not allowed.